Shipping policy

At Mobile Zone, we aim to deliver your order safely, securely, and on time. Please read our shipping policy below for details on processing, delivery, and charges.

1. Order Processing Time

  • All orders are processed within [1–2 business days] after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During sale periods or high order volume, processing may take slightly longer; we'll notify you in case of any delay.

2. Delivery Areas

  • We currently deliver across [Pakistan / your specific cities — e.g., Lahore, Karachi, Islamabad, Gujranwala, etc.].
  • For remote or rural areas, delivery may take additional time depending on courier coverage.
  • If your area is not covered, we will inform you immediately and offer a refund or in-store pickup option.

3. Estimated Delivery Time

Location Estimated Delivery Time
Within [Gujranwala / City] [1–2 business days]
Other major cities [2–4 business days]
Remote areas [4–7 business days]

(Delivery times are estimates and may vary due to courier delays, weather, or other unforeseen circumstances.)

4. Shipping Charges

  • Shipping charges (if any) will be calculated at checkout based on your location and order weight/value.
  • Free shipping may be offered on orders above [Rs. X,XXX] (if applicable).
  • Cash on Delivery (COD) orders may have an additional handling charge of [Rs. XXX], if applicable.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via SMS/WhatsApp/Email.
  • You can track your order status by contacting us directly at 0333 8644469 or through the courier's tracking portal.

6. Courier Partners

We work with trusted courier services, including [TCS / Leopards / M&P / Trax / Your Courier Partners], to ensure safe and timely delivery.

7. Delivery Attempt & Failed Delivery

  • Our courier partner will attempt delivery as per the contact details provided at checkout.
  • If delivery fails due to incorrect address, unavailability, or refusal to accept the order, additional delivery charges may apply for re-shipment.
  • Please ensure your phone is reachable and address is accurate to avoid delays.

8. Packaging

  • All products are securely packed to prevent damage during transit.
  • Mobile devices are shipped in tamper-proof, sealed packaging wherever possible.

9. Damaged or Lost Shipments

  • If your package arrives damaged, please record an unboxing video and contact us within [24 hours] of delivery for resolution.
  • In the rare case of a lost shipment, we will coordinate with the courier company and either resend the order or issue a full refund.

10. Cash on Delivery (COD)

  • COD is available in select cities, subject to order value and location.
  • Please have the exact amount ready at the time of delivery.

11. International Shipping

  • At this time, Mobile Zone does not offer international shipping. (Edit if applicable.)

12. Contact Us

For any shipping-related queries, feel free to reach out:

Mobile Zone 📍 Shop No 5, Ground Floor, Trade Center, Gujranwala 📞 0333 8644469✉️ mzcellzonegrw@gmail.com