Privacy policy
Mobile Zone (we, us, our) respects your privacy and is committed to protecting the personal information you share with us, whether in-store, on our website, or through phone/WhatsApp orders.
Information We Collect
- Personal details: name, phone number, email address, shipping/billing address
- Order details: products purchased, payment method, order history
- Device information: IMEI number (for warranty/repair tracking), device model
- Technical data: IP address, browser type, and cookies if you use our website
How We Use Your Information
- To process and deliver your orders
- To provide customer support and after-sales/warranty service
- To send order confirmations, shipping updates, and (if you opt in) promotional offers
- To improve our products, services, and website experience
- To comply with legal and tax requirements
Sharing of Information
We do not sell or rent your personal information to third parties. We may share limited data with:
- Courier/delivery partners (to fulfill your order)
- Payment processors (to complete transactions securely)
- Government or legal authorities, only where required by law
Data Security
We use reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
Cookies
Our website may use cookies to improve browsing experience, remember preferences, and analyze site traffic. You can disable cookies through your browser settings.
Your Rights
You may request to:
- Access the personal data we hold about you
- Correct inaccurate information
- Request deletion of your data (subject to legal/record-keeping requirements)
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "24 June 2026" date.